KRYSTAL MAHON
UX Projects
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Digitalising and simplifying the process of paper forms within AIB branches and the mobile app. Significantly decreasing form rejection rate at <1% (an improvement on the previous 15% rate.)
Creating a brochure page to inform new and existing business banking customers of a brand new way they can now carry out their daily banking tasks.
Creating a centralised home for digital forms to live within the AIB mobile application and staff platforms within branches.
Leading the end-to-end redesign of the company website from initial concept to final implementation.